Return Policy
Introduction
Thank you for choosing GOlive IPTV. Our mission is to provide you with high-quality IPTV service with a rich content selection. In case you are not fully satisfied with our service, we offer a clear and transparent return policy to ensure your satisfaction.
Return Conditions
In line with our return policy, you can request a refund under the following conditions:
- Return Period: You can request a refund within 7 days of purchase.
- Return Conditions: A refund will be approved if you have not used our service for more than 2 hours. If you exceed this limit, a refund will not be possible.
- Proof of Purchase: You must provide proof of purchase when submitting a return request.
Return Process
To submit a return request, follow the steps outlined below:
- Contact Us: Send an email to contact@iptv-golive.com with the subject “Return Request.” In the email, include your name, order number, purchase date, and the reason for the return.
- Return Approval: Our support team will review your request and notify you of the return status within 3 business days. If additional information is needed, we will contact you via email.
- Refund: After approval, a refund will be processed to your original payment method within 5-7 business days. Please note that processing times may vary depending on your bank or payment service provider.
Exceptions
Note the following exceptions in our return policy:
- Refunds are not possible for subscriptions used for more than 2 hours.
- Refunds are not possible after 7 days from the date of purchase.
- Refunds are not possible for promotional or free trial periods.
Contact Us
If you have any further questions or need assistance, our support team is here to help. You can contact us via email at contact@iptv-golive.com. Our goal is to ensure your satisfaction and resolve any issues as quickly as possible.